Q: Do I need any special hardware or software to sign up for E-PAY Express payment service?
A: No special hardware or software is required to use this service. You will only need Web access and your browser.
Q: What information do I need to enroll in E-PAY Express?
A: You will need a copy of a recent Berkley Mid-Atlantic Group, LLC billing statement which provides your account number and authentication code at the top of the first page. You will also need a valid email address, and your bank routing number and account number to set up a payment account or make a payment.
Q: Where can I find my account number and authentication code?
A: You can find your account number and authentication code on a recent paper bill.
Q: After enrolling, I received an email from firstname.lastname@example.org. Does this have anything to do with E-Pay Express?
A: Yes, you will receive an email from that address confirming your initial enrollment, as well as confirmation of any payments you make. Please review the content of those emails. Please do not respond to that email. Our contact email address is email@example.com.
Q: After enrolling in this presentment and payment service, when can I start paying my bills?
A: After you complete and submit the enrollment form, and respond to the activation email, we will start your service immediately. You can then access the service to pay a current Billing Summary. You should begin receiving an E-PAY notification each month when your Billing Summary is available.
Q: How long does it take to receive a new E-PAY Billing Summary?
A: Once you enroll your most recent bill is available immediately.
Q: What if I forget my password?
A: The initial screen provides the ability for you to have your password emailed to the email address you provided when you enrolled.
Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site.
Q: Will I still receive a paper copy of the bill through the U.S. mail?
A: Yes, you will still receive a paper billing statement from Berkley Mid-Atlantic Group, LLC in the mail. This bill contains policy specific details, and shows all the transactions that have been processed on your policies.
Q: Why is the information displayed on my E-PAY Billing Summary different than the information shown on the billing statement I receive in the mail?
A: The E-PAY Billing Summary is a simple listing of the amounts due on each of your policies and their corresponding due dates. The Billing Summary does not display the transactions that have been processed on your policies during the billing period, or payments that were posted to your account. To review the policy level detail you will need to refer to the billing statement that you received in the mail from Berkley Mid-Atlantic Group, LLC. The Billing Summary is an easy way to quickly view and pay the amounts due on your account. The amounts due displayed on the E-PAY Billing Summary should correspond to the amounts due from the billing statement you receive in the mail.
Q: I made a payment, but the amounts on my E-PAY Billing Summary have not changed?
A: The Billing Summary is only updated once per month. Although you can always view the payments you have made online via the “Payment Status” report from the main menu, you will not see any changes to your monthly Billing Summary until a new bill issues the next month.
Q: Will I receive a reminder each month that I have a new E-PAY billing available?
A: Yes, each month when your detailed billing statement is mailed to you by Berkley Mid-Atlantic Group, LLC a Billing Summary will be populated in E-PAY Express. You will receive an e-mail notification reminding you that a new E-PAY Billing Summary is available for viewing and is ready for payment.
Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment in E-PAY Express by looking in "Payment Status”." If the status is "Paid," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can contact the billing department (1-800-283-1153) to see if they received and credited the payment.
Q: Can I store or view paid E-PAY billing summaries?
A: Yes, you can view paid summaries by looking at "Search and Pay my Bills." Summaries will be available for a period of time, typically twelve months. You can always use your browser's print function to print the bill if you want to keep long-term records.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.
Q: How far in advance of the due date should I schedule my payments?
A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.
Q: Can I make a different payment than my regular monthly payment amount?
A: Yes, you can make a payment in any amount you choose, but you should always make certain that you are paying at least the amount due for all of your policies by the due dates.
Q: The amount for E-PAY seems incorrect. What should I do?
A: If you have questions about amount due, please contact the billing department at firstname.lastname@example.org or call 1-800-283-1153 for additional information.
Q: How do I cancel a payment I have already scheduled in E-PAY Express?
A: To cancel a payment you have already scheduled in E-PAY Express you must call a Berkley Mid-Atlantic Group, LLC billing representative at 1-800-283-1153.
Q: My E-PAY Express notification is late. What should I do?
A: If your regular billing statement from Berkley Mid-Atlantic Group has arrived in the mail and you still have not received an email that your E-PAY Express Billing Summary is available please contact the billing department for additional information.
Q: What do I do if the payment date is incorrect?
A: If the payment due date is incorrect please contact the billing department at email@example.com or call 1-800-283-1153 for additional information.
Q: Can I make a payment using my credit card?
A: Credit card payments are only accepted over the telephone for policies in pending cancellation status, cancelled policies, and policies that have been sent to collections. To make a payment by credit card you must contact a billing representative at 1-800-283-1153.
Q: Can I change my billing address via the E-Pay Express system?
A: No, to change your billing address, you will need to contact your agency.
Q: How do I contact the Berkley Mid-Atlantic Group, LLC Billing Department?
A: E-Pay Express Contact Us.
Mail: Berkley Mid-Atlantic Group, LLC
Attn: Direct Bill Department
4820 Lake Brook Drive, Suite 300
Glen Allen, VA 23060