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Claims Representative II – Workers’ Compensation


Claims Representative II – Workers’ Compensation


Harrisburg, PA





Berkley Mid-Atlantic Group is dedicated to delivering exceptional customer service, and our claim professionals truly Own It. From January through November 2017, 98.5% of customers surveyed following a claim experience would recommend BMAG to colleagues for their insurance needs. 

As a Workers’ Compensation Claims Representative, you will play a critical role maintaining these standards by providing quality claim handling and superior service to our customers, while also engaging in indemnity and expense management.  Success in this position will be driven by combining your experience in Pennsylvania Workers’ Compensation claims management with excellent communication and critical reasoning. 


  • Investigate, evaluate, reserve, negotiate and resolve claims in multiple jurisdictions and in accordance with Best Practices. 
  • Promptly manage claims by completing essential functions including contacts, investigation, damages development, evaluation, reserving, and disposition. 
  • Regularly handles claims involving complex coverage issues, severe injuries, intellectual property matters, and contractual liability issues.
  • Develop action plans and handle the claims from assignment to early conclusion. 
  • Review incoming mail daily, responding as needed to bring the claim to a prompt fair conclusion and seeking supervision as needed. 
  • Prepare large loss reports as needed to include updated action plan and recommended reserves. 
  • Maintain a current diary on outstanding claims. 
  • Provide direction and guidance to defense attorneys and other experts while controlling expenses. 
  • Meet or exceed specific objectives for service, quality, and reserving standards and other measurable performance items. 
  • Occasional local and overnight travel may be required for this position. 
  • Perform other duties as assigned by the Claim Supervisor.


  • 5 years of experience in a workers’ compensation claims position
  • CPCU or AIC designation is a plus.
  • Working knowledge of current Pennsylvania workers’ compensation laws
  • Proven ability to identify and address coverage issues, complete investigation to determine exposure, set timely reserves, and develop detail action plans. 
  • Excellent communication and negotiation skills. 
  • Computer proficiency and working knowledge of Microsoft Office products.
  • Experience with Guidewire claims management system is a plus.


  • 4-year college degree or equivalent work experience


Berkley Mid-Atlantic Group (BMAG) is a property and casualty insurance provider serving the Mid-Atlantic. We are a member of W. R. Berkley Corporation, one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500® corporation and the ability to operate with the closeness and flexibility of a small company, we exclusively work with select independent agents to insure the future of business.

 Our leadership encourages a culture that empowers employees to question the status quo and seek innovative ways to continue to exceed the expectations of our customers.  We believe our strength comes from building an exceptional team that embraces collaboration, growth and ownership.  We currently have an opening for a Claims Representative, this position can located in our Harrisburg, PA or Pittsburgh, PA.    If you share our vision and want to work for an organization that values your contributions, we want to hear from you.


Interested applicants should forward a resume to: This email address is being protected from spambots. You need JavaScript enabled to view it.

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